XReach Software and Hardware Requirements
The hardware and software requirements needed to run XReach.
Network
Minimum recommended mobile network connection: 3G / HSPA+ Minimum recommended general network connection: 4 Mbps download/1.5 Mbps upload
iOS versions
Minimum supported iOS version & device: iOS12, iPhone 5S upwards Recommended iOS version & device: iOS13 or higher, iPhone 6S onwards
Android versions
Minimum supported OS version: Android 7.0 - Nougat Recommended OS version: Android 8.0 - Oreo or higher
Firewall settings
Client
XReach makes use of the ephemeral port range on the client side (49152-65535) to establish a TCP/UDP connection to the server. TCP is only going to be used when UDP is not available or is restricted in ways that make it not suitable for media streaming. (Not all browsers support the media connection over TCP, however.) The necessary firewall inbound and outbound rules for XReach mobile are added automatically during installation.
The client needs to be able to communicate with the following remote ports:
8443 TCP
3478 TCP/UDP
5379 TCP (TLS)
49152-65535 UDP (recommended, but not mandatory)
General client requirements
SSL certificates
All clients must have the Baltimore CyberTrust Root certificate installed (it almost always is by default, but it could be missing on some hardened devices).
Windows
Operating system
Minimum supported OS version: Windows 10 October 2018 Update (Build 17763) Recommended OS version: Windows 10 version 1903 (Build 18362) or higher
Architecture
x64, x86
.NET runtime
Minimum .NET runtime version: 3.5
Third-party components
These components must be present on the device in order for XReach to function properly:
Permissions
XReach needs access to:
the camera
used for taking pictures as attachments to the tickets and in the video call
the microphone
used in the video call
the storage
used for uploading existing photos as attachments to the tickets
Android
Operating system
Minimum supported OS version: Android 6.0 - Marshmallow Recommended OS version: Android 8.0 - Oreo or higher
Architecture
armeabi-v7a, arm64-v8a
Hardware
Recommended for video call in standard quality: 1.4GHz dual-core or better:
Google Nexus 4
Samsung Galaxy S3
Recommended for HD video call: 2.4GHz quad-core processor or better:
Google Nexus 6
Samsung Galaxy S5
Web
Supported browsers
Chrome and Firefox
Permissions
The browsers need access to:
the camera
used for taking pictures as attachments to the tickets and in the video call
the microphone
used in the video call
the storage
used for uploading existing photos as attachments to the tickets
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