Roles and permissions

The different roles of XReach Remote Support

Remote user: user on the field requesting assistance. They usually use a mobile phone or headset

Expert: user providing assistance

Managers: experts that have read rights in the group management area

Group admin: manages the users in their group(s)

Customer: remote user external to the organisation

System Admin, System User: system adminstrator roles, they have all permissions

Access link users: external users with limited accessibility

Permissions

Feature	GroupAdmin	Expert	RemoteUser	Customer	Manager	Access link user
View ticket	X	X	X	X	X	X
Create ticket	X	X	X	X	X	-
Edit ticket	X	X	X	X	X	-
Resolve ticket	X	X	-	-	X	-
Reopen ticket	X	X	X	X	X	-
Delete ticket	X	-	-	-	-	-
Upload Media	X	X	X	X	X	X
Delete Media	X	X	X	X	X	-
Send chat messages	X	X	X	X	X	X
Call	X	X	X	X	X	-
Add Participant to a call	X	X	X	X	X	-
Share Screen during call (Web client)	X	X	X	X	X	-
Annotate Image	X	X	X	X	X	X
See your own groups	X	X	X	X	X	-
See all groups	X	-	-	-	X	-
Create Group (Web client)	X	-	-	-	-	-
Edit Group (Web client)	X	-	-	-	-	-
Delete Group (Web client)	X	-	-	-	-	-
Add User to Group (Web client)	X	-	-	-	-	-
Remove User from Group (Web client)	X	-	-	-	-	-
View users	X	-	-	-	X	-
Create User (Web client)	X	-	-	-	-	-
Create User from User Request (Web client)	X	-	-	-	-	-
Delete User from User Request (Web client)	X	-	-	-	-	-
Edit User (Web client)	X	-	-	-	-	-
Delete User (Web client)	X	-	-	-	-	-
Deactivate user (Web client)	X	-	-	-	-	-
Reactivate user (Web client)	X	-	-	-	-	-
Create Ad Hoc Link (Web client)	X	X	-	-	X	-
Deactivate Ad Hoc Link (Web client)	X	X	-	-	X	-
Reactivate Ad Hoc Link (Web client)	X	X	-	-	X	-
Change your own settings	X	X	X	X	X	-
Environment Configuration (Web client)	X	-	-	-	-	-
Run reports	X	-	-	-	X	-