XReach RealWear Voice Commands

The Voice Commands that can be used to control XReach running on your RealWear Glasses

After installing XReach onto your RealWear Glasses (please check this documentation for how to install RealWear Explorer, RealWear Companion, and set up your RealWear glasses), here are a few voice commands available to you.

Saying XReach will start the application, if you are in My Programs already.

If you are anywhere other than there, just say Navigate Home, followed by My Programs and then XReach.

Global Commands

While XReach is running, you can always say Show Help to see any buttons available to you in the view you are currently in. If a view has additional data, please use the Page Down and Page Up voice commands to scroll down and scroll up.

If a function does not have an associated button (such as Refresh), a numbered circle will be displayed. In this case, you can command it by saying, for example, Select Item 1.

Navigate Back will take you to a previous view. Navigate Home will return you to the RealWear Home screen.

The XReach Login Form will require you to fill in your Email Address, Password and Server to be able to activate the Login voice command.

By using the RealWear Companion app on your mobile device (Android, iOS), you can use the Remote Keyboard feature to create the 3 QR-codes required to fill the Email, Password and Server. (Find out more about RealWear Companion and QR-codes here.)

Start by saying Email, to select the Email address textfield. Position your Mobile device close to the RealWear Glasses camera, and state Scan Code. Your E-Mail Address should now be filled.

Say Password to start inputting your Password - again, use Scan Code to read the QR-code for your password from your RealWear Companion app running on your mobile device. If you are unsure of what the password you input was, just say Toggle Password to show/hide the password.

The last step is to input your Server. Start by saying Server to select the Server textfield. Again, use Scan Code to read in the QR-code content from your RealWear Companion app running on your mobile code. You are now ready, and the Login button has been enabled.

If you don't know which Server you should use, please get in touch with Softability or your IT department for more information.

The Login button will not become enabled unless the password you have input includes lowercase and UPPERCASE letters, numbers and special characters. If you have difficulties with inputting password, we suggest clicking on Forgot Password? and setting a password that will be easier to type in.

Saying Login will now log you in, and you will see the Ticket List View next.

Ticket List View

From the Ticket List View, the available voice commands are as listed:

Saying My Tickets or All Tickets will change tabs. If you want to access the User details and Settings, sayToggle Menu . Filter tickets by Groups with the voice commandFilter. Refresh the list of tickets by sayingRefresh. To search for a specific keyword in tickets, saySearch. To create a new ticket, say Create. To scroll up or down, say Page Up or Page Down. If the ticket names are easy to read out loud, you can enter a ticket by saying it's name. Otherwise, it is recommended to use Select Item <number>. In the screenshot above, you would select the second ticket by saying Select Item 3. Or by saying The engine rattles.

Creating a ticket

While in the Ticket List View, you can say Create, to start the ticket creation process.

What you see here differs depending on which environment you are viewing - there might be additional textfields or dropdown menus enabled for a Ticket, or not - this depends on the Environment Configurator settings.

In order to increase the usability of the Create / Edit Ticket view with RealWear, you can simply speak the title of the textfield you wish to fill. For instance, say Description and you are editing the Description textfield. Any field that does not have a spoken word available to it, will be shown with the circled numbers, and then you can say, for instance, Select Item 5 to select the fifth item. If you wish to see more textfields (and your environment has more textfields configured), say Page Down.

Save will only start working as a voice command when you have filled all the required textfields. The amount of required textfields will vary depending on the environment you are in.

After creating a ticket, you will be transported to the Ticket View.

Ticket Detail View

Info tab

Having now successfully created a ticket, you will see something akin to the image below:

The following voice commands will be valid: Navigate Back takes you back to Ticket List View Info use this to get to the Ticket Info tab. Solution use this to get to the Ticket Solution tab. Attachments use this to get to see the Attachments inside the Ticket. Call use this to place a call to an Expert.

You can either say Select Item 2 or More Options to open the Overflow Menu (...)

Upon opening the Overflow Menu, the following voice commands will become available: Assign Expert , Edit Ticket and Add Attachment.

To close the Overflow Menu, say Navigate Back.

Solution tab

Attachments tab

Viewing and Zooming Images, video and PDFs

If a Ticket has Attachments, you can view any of them by deciding on which one to view and saying it's name, such as, in this case, Select Item 5 to open the PDF in the middle first row. As per usual, the global commands Page Down and Page Up will work for seeing more rows of attachments.

After opening an image or a PDF - you will see that the Zoom Level can be adjusted.

After saying Zoom Level 3, you will see something similar to the below screenshot:

You can now use the voice command Freeze Window to freeze the window - easier to focus on a detail for instance - after which the Freeze Window command will be visually replaced with the Control Window voice command - which frees up your RealWear Glasses to rotate and pan around the image.

As always, use the Navigate Back voice command to get back to the previous view.

A similar example of using Zoom would be viewing a PDF - the exact same voice commands apply. Screenshots below:

And, of course, viewing a video uses the native RealWear Document Viewer experience to control Video playback:

Return back to the Ticket Attachments view by saying Navigate Back. Then you can, for instance, start editing a ticket.

Editing a Ticket

When you open the Overflow Menu by saying More Options, you can say Edit Ticket to start editing a pre-existing ticket.

All the previously mentioned voice commands are valid here, too - simply say Worksite to start editing that field. Save, Navigate Back and Cancel all work as expected.

Assigning an Expert

Say Assign Expert to see a list of Experts. You can also Search or Refresh to find a specific Expert or to update your Expert List. After selecting a specific Expert, say Save to Assign the Expert to the ticket.

Calling an Expert

Now would be a great time to place a call! Just say Call to get a list of available Experts. The online Experts will have a green circle next to their avatar icon.

You can either state the name of the user, such as f.ex., John Smith, or say Selected Item 4 to call the User with the number 4 next to them. You can, of course, Refresh the list, or Filter it accordingly.

Call View

While waiting to be connected to an Expert, you will see a greyed out feed from your RealWear camera. The available voice commands are Mute and End Call.

After establishing a call, the rest of the features are enabled:

Taking a Photo During Call

During a call, you can say Take Photo to immediately take a photo of what you are seeing with your RealWear Glasses.

View and Zoom an Image Sent During Call

If an Expert, during a call, uploads an image or takes a screenshot from your RealWear Glasses camera feed, you will see that the Show Media voice command becomes available.

After saying Show Media, you will see that the Zoom Level is controllable via the same Voice commands (Zoom Level 3).

Saying Navigate Back will take you back to the Attachments view. Saying Navigate Back will take you back to the call..

Chat Overlay

If you are in loud circumstances, it might be useful to have the Expert assist you by sending you chat messages. The Chat Overlay feature is automatically toggled on when you receive new chat messages from the Expert.

During a call, saying Toggle Chat will disable, or enable the Chat Overlay for the duration of the call.

Invite User

The Invite User voice command is used to start adding additional participants to the call. Find out more from the "Teleconference Feature" article.

Ending the Call

You can end the call by saying End Call. You are then transported back to the Ticket List View.

When you say Toggle Menu, the XReach sidebar opens with some user details. You can now return back to the Ticket List View by saying Tickets, or continue to Settings by saying Settings.

Settings

The Voice Commands available in Settings are as follow:

-Dark Theme - use this to turn the Dark Theme On or Off. -Change password - use this for changing the password of your user account. -Reset credentials - use this for a clean logout where E-Mail, Password and Server are wiped and can be input again. -About XReach - use this to check the version of the Server and the App. -Logout - use this to log your user out - E-Mail, Password and Server will be retained.