XReach RealWear Voice Commands
The Voice Commands that can be used to control XReach running on your RealWear Glasses
Last updated
The Voice Commands that can be used to control XReach running on your RealWear Glasses
Last updated
After installing XReach onto your RealWear Glasses (please check this documentation for how to install RealWear Explorer, RealWear Companion, and set up your RealWear glasses), here are a few voice commands available to you.
Saying XReach will start the application, if you are in My Programs already.
If you are anywhere other than there, just say Navigate Home, followed by My Programs and then XReach.
While XReach is running, you can always say Show Help to see any buttons available to you in the view you are currently in.
If a view has additional data, please use the Page Down and Page Up voice commands to scroll down and scroll up.
If a function does not have an associated button (such as Refresh), a numbered circle will be displayed. In this case, you can command it by saying, for example, Select Item 1.
Navigate Back will take you to a previous view. Navigate Home will return you to the RealWear Home screen.
The XReach Login Form will require you to fill in your Email Address, Password and Server to be able to activate the Login voice command.
By using the RealWear Companion app on your mobile device (Android, iOS), you can use the Remote Keyboard feature to create the 3 QR-codes required to fill the Email, Password and Server. (Find out more about RealWear Companion and QR-codes here.)
Start by saying Email, to select the Email address textfield. Position your Mobile device close to the RealWear Glasses camera, and state Scan Code. Your E-Mail Address should now be filled.
Say Password to start inputting your Password - again, use Scan Code to read the QR-code for your password from your RealWear Companion app running on your mobile device. If you are unsure of what the password you input was, just say Toggle Password to show/hide the password.
The last step is to input your Server. Start by saying Server to select the Server textfield. Again, use Scan Code to read in the QR-code content from your RealWear Companion app running on your mobile code. You are now ready, and the Login button has been enabled.
If you don't know which Server you should use, please get in touch with Softability or your IT department for more information.
Saying Login will now log you in, and you will see the Ticket List View next.
In case you have trouble logging in or don't yet have an account in the system, you can also use the Forgot Password and Request Account commands in login view.
From the Ticket List View, the available voice commands are as listed:
Saying Mine , All or Read-only will change tabs.
To access Settings, say Settings .
QR code scanning can be accessed through the command QR .
Filter tickets by Groups with the voice commandFilter.
Refresh the list of tickets by sayingRefresh.
To search for a specific keyword in tickets, saySearch.
To create a new ticket, say Create ticket.
To make a Quick call, use command Quick call .
To scroll up or down, say Page Up or Page Down.
You can enter a ticket by saying Select Item <number> or <ticket id>. In the screenshot above, you would select the first ticket by saying Select Item 2 or 2934.
While in the Ticket List View, you can say Create ticket, to start the ticket creation process.
Depending on your environment the ticket creation process might differ somewhat. If the environment has enabled guides, the guide options will show after the Create ticket command has been issued. Guides can be selected by the issue name or item number, e.g. Loader issue or Select item 3 for the image below:
Guide steps can be filled by using command Enter text or Select item 4, or if you want to scan a QR/barcode or use text recognition, by using commands Start scan or Text recognition. Guide steps can also be translated by command Translate, and navigation forwards and backwards in the guide happens with the commands Next and Previous. After the last step guide will close with the command Finish after which the Create ticket form is presented.
What you see here differs depending on which environment you are viewing - there might be additional textfields or dropdown menus enabled for a Ticket, or not - this depends on the Environment Configurator settings.
In order to increase the usability of the Create / Edit Ticket view with RealWear, you can simply speak the title of the textfield you wish to fill. For instance, say Description and you are editing the Description textfield. Any field that does not have a spoken word available to it, will be shown with the circled numbers, and then you can say, for instance, Select Item 5 to select the fifth item. If you wish to see more textfields (and your environment has more textfields configured), say Page Down.
Save will only start working as a voice command when you have filled all the required textfields. The amount of required textfields will vary depending on the environment you are in.
After creating a ticket, you will be transported to the Ticket View.
The Quick Call command in Ticket List View can be used to contact an expert directly without having to create a ticket first. This command enables you to choose a group and an expert to contact, and creates a ticket where additional information related to the issue at hand can be added to. After the initial call, Quick Call tickets work as any other tickets in the system.
Having now successfully created a ticket, you will see something akin to the image below:
The following voice commands will be valid:
Navigate Back takes you back to Ticket List View
Info use this to get to the Ticket Info tab.
Solution use this to get to the Ticket Solution tab.
Media use this to get to see the Attachments inside the Ticket.
Chat use this to get to see the Ticket Chat.
Call use this to place a call to an Expert.
You can either say Select Item 1 or More Options to open the Overflow Menu (...)
Upon opening the Overflow Menu, the following voice commands will become available: Edit Ticket, Assign Expert, Add Attachment and Tag User.
To close the Overflow Menu, say Navigate Back.
In the Media tab you can view the attachments from that ticket. New files can be added with the following commands:
Take photo to take a photo with your device and add it to the ticket.
Take Video to take a video with your device and add it to the ticket.
Upload Files to upload file(s) from your device and add them to the ticket.
Use commands Name, Date, or Type to order the attachments by given property, and repeat the command to reverse the order. The default sorting when entering the ticket is newest-to-oldest by attachment addition date.
If a Ticket has Attachments, you can view any of them by deciding on which one to view and saying its item number, e.g. Five. As per usual, the global commands Page Down and Page Up will work for seeing more rows of attachments. Selecting an attachment wil show a popup with the options for available actions, which can be chosen by stating the action or by item number.
E.g. in the below image the attachment can be viewed by saying View or Select item 1.
After opening an image or a PDF - you will see that the Zoom Level can be adjusted.
After saying Zoom Level 3, you will see something similar to the below screenshot:
You can now use the voice command Freeze Window to freeze the window - easier to focus on a detail for instance - after which the Freeze Window command will be visually replaced with the Control Window voice command - which frees up your RealWear Glasses to rotate and pan around the image.
As always, use the Navigate Back voice command to get back to the previous view.
A similar example of using Zoom would be viewing a PDF - the exact same voice commands apply. Screenshots below:
And, of course, viewing a video uses the native RealWear Document Viewer experience to control Video playback:
Return back to the Ticket Attachments view by saying Navigate Back. Then you can, for instance, start editing a ticket.
In chat tab you can send messages by saying Message, inputting your message through voice recognition or Remote keyboard, and send the message with the command Send message.
In addition to this, you can translate other users' messages or delete your own messages. Choose a message by saying Message <number> and you'll see a popup with the available actions. By choosing either Translate or Delete the corresponding action will be carried out.
When you open the Overflow Menu by saying More Options, you can say Edit Ticket to start editing a pre-existing ticket.
All the previously mentioned voice commands are valid here, too - simply say Worksite to start editing that field. Save, Navigate Back and Cancel all work as expected.
Say Assign Expert to see a list of Experts. You can also Search or Refresh to find a specific Expert or to update your Expert List. After selecting a specific Expert by saying their item number or name, say Save to Assign the Expert to the ticket.
Changing the ticket owner can be done similarly to Assigning the Expert by choosing Change Owner once the Ticket Overhead Menu has been opened. Commands Search and Filter work as expected, and after choosing to filter the users a popup with possible user roles is presented. The role to filter by can then be chosen by command Select item <number>.
After choosing a user the owner can be changed by saving the choice through the command Save.
Users can be tagged in the ticket by opening the Ticket overhead menu and choosing Tag User and choosing a user from the list similarly to when changing the ticket owner or assigner expert.
Now would be a great time to place a call! Just say Call to get a list of available Experts. The online Experts will have a green circle next to their avatar icon.
You can either state the name of the user, such as f.ex., John Smith, or say Select Item 4 to call the User with the number 4 next to them. You can, of course, Refresh the list, or Filter it accordingly. Any user's language skills can be viewed with the command <User name> languages.
While waiting to be connected to an Expert, you will see a greyed out feed from your RealWear camera. The available voice commands are Mute and End Call.
After establishing a call, the rest of the features are enabled:
During a call, you can say Take Photo to immediately take a photo of what you are seeing with your RealWear Glasses.
If an Expert, during a call, uploads an image or takes a screenshot from your RealWear Glasses camera feed, you will see that the Show Media voice command becomes available.
After saying Show Media, you will see that the Zoom Level is controllable via the same Voice commands (Zoom Level 3).
Saying Navigate Back will take you back to the Attachments view. Saying Navigate Back will take you back to the call.
If another user in the call chooses to share Image annotations in real time, you also have the option to use voice command Hide Annotation to view the video stream instead.
If you are in loud circumstances, it might be useful to have the Expert assist you by sending you chat messages. The Chat Overlay feature is automatically toggled on when you receive new chat messages from the Expert.
During a call, saying Toggle Chat will disable or enable the Chat Overlay for the duration of the call.
The Invite User voice command is used to start adding additional participants to the call. Find out more from the "Teleconference Feature" article.
You can end the call by saying End Call. You are then transported back to the Ticket List View.
You can accept an incoming call with the voice command Accept or decline with Decline.
The Voice Commands available in Settings are as follow:
-Preview features - use this to test new features if any are available in your environment.
-Dark Theme - use this to turn the Dark Theme On or Off.
-Change password - use this for changing the password of your user account.
-Reset credentials - use this for a clean logout where E-Mail, Password and Server are wiped and can be input again.
-About XReach - use this to check the version of the Server and the App.
-Logout - use this to log your user out - E-Mail, Password and Server will be retained.
When you say Reset credentials, the following popup will open.
As expected, saying Cancel will Cancel and Reset will Reset.
By using the voice command QR in the Ticket list view, you are taken to a view where you can scan a QR code with your RealWear Device. After scanning the code XReach can use the data from that code to either create a new ticket or to search for existing tickets:
