Advanced Search
Advanced Filtering on Mobile
We have implemented Advanced Search for Mobile users.
It replaces the previous Filter feature, allowing for far more advanced filtering.
The Advanced Filtering is available from the Ticket List View, at the top right corner. Click on the Funnel icon.
After tapping on the Funnel icon, you will see the following Advanced Filtering options.
You can filter tickets by General Info, Group, Status, Fault Type, Severity of Issue and Machine Status. This list depends on what the Environment Configuration has enabled as Custom fields.
Status filtering will allow you to filter for Open, Resolved, Calling and Incall states of tickets.
Fault Type filtering will allow you to filter for Engine, Electrical, Hydraulic, Automation, Frame, Drivetrain, Brakes, Control System, Telematics, Application/Setup, Operator Error, EHS, Manuals and Other details of Tickets.
Severity of Issue filtering will allow you to filter for 1, 2, 3, 4, 5 details of Tickets.
Type of Support Requested filtering will allow you to filter for Onsite Support, Remote Troubleshooting/Repair, Training Request, Service and Maintenance Questions, Design and Application Questions, Documentation, Parts Inquiry, Quality Query and Engineering Approval of Tickets.
After you have selected the Filters you wish to Filter for, tap on the Apply filters button to apply the filters.
You might get a result such as this:
However, you can also tap on the X's in the boxes to remove certain set Filters and the Filtering will be re-run.
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