> For the complete documentation index, see [llms.txt](https://softability.gitbook.io/xreach/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://softability.gitbook.io/xreach/release-notes/march-2023.md).

# March 2023

## ✨ New

### Second level (Hidden) experts group visibility setting

Administrators are now able to set in the Group settings whether first level (visible) experts can see and assign a specific hidden expert or they can only escalate the ticket to the second level via the "*Any 2nd level expert*" option.

<figure><img src="/files/e55rnHkGh35dghUWTlPT" alt=""><figcaption><p>If the setting is checked, visible experts can see hidden experts and assign a specific one directly, otherwise<br> they can only escalate the ticket</p></figcaption></figure>

### Any 2nd level expert option

When a first level (visible) expert wants to escalate a ticket to the second level, they can now do so via the "*Any 2nd level expert"* option in the Assign page.

![](/files/TNBAvipUODbiCmMvQ6TM)

All second level experts will be notified via mail about the assignment.

## ➕ Improvements

* The ticket details page won't display the labels for empty fields
* The ticket Case Log records when an expert sends a ticket access link (the email address is hidden to remote users)

  <figure><img src="/files/VOYfVYQQYQ6y2H4X1NOx" alt=""><figcaption></figcaption></figure>