Past releases
January 2022
5.14.X Web / 5.5.X Mobile
Video call pointer feature
SMS delivery support for Ad Hoc links
Bug fixes
March 2022
5.6.X Mobile
Ticket chat
Ticket number ID
Bug fixes
5.7.X Mobile / 5.14.43 Web
Attachments download support
Remote user can reopen tickets
Improved chat notifications
Bug fixes
April 2022
5.8.x Mobile / 5.18.x Web
Chat messages delete and copy options on long press
Turkish and Polish UI languages
Ability for admins to reset users' password
Create and edit user forms allow selecting multiple groups
Search bar in "Add user to group" page
Chat improvements
Bug fixes
June 2022
5.10.x Mobile / 5.21.x Web
Ticket escalations options for experts
"Request account" Microsoft Forms link
Improvements and bug fixes
October 2022
5.13.x Mobile / 5.25.x Web
Large video attachments support (up to 2 GB)
Improvements and bug fixes
February 2023
5.16.x Mobile / 5.29.x Web
Mobile offline mode
Mobile support for uploading any file type
Improvements and bug fixes
In progress 👨💻
Video call recording
Automatic ticket info and chat translations
Last updated