# Expert Features on XReach Mobile

## Expert-specific features

Since the **XReach Mobile** app works in a very similar way between **RemoteUser** and **Expert**, we will focus on the **Expert**-specific features only. \
\
To see the overall features of **XReach Mobile**, click [here](https://softability.gitbook.io/xreach/mobile/remote-user-mobile-documentation)**.**

## **Ticket editing for Experts**

![Ticket editing and (...) menu](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2F1u0HB0AoYloaWVH8rMYL%2Fexpert_view.png?alt=media\&token=ea45625c-791c-4f48-b619-dea2cf27a4ba)

After successfully logging in, you will be in the **Ticket List View**, with **My Tickets** pre-selected.

You can select any ticket from the list by tapping on it.

Tapping on the **"Overflow menu" (...)** button from the top right corner will open the **More Options** view.

The **More Options** menu allows you to select such actions as 

* Edit Ticket
* Assign Expert
* Add Attachments
* Resolve / Reopen Ticket

## **Calling a Remote User**

![Calling a Remote User from a ticket](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FI7IUqoMZu0axv0RiVSj3%2FExpert_view1.png?alt=media\&token=6c720f51-a407-4701-8c80-15799ad46c5a)

**Experts** can use the **XReach Mobile** app to directly call **RemoteUsers** - this is done by navigating to a Ticket and tapping on the **Call** button from the top right corner and selecting a **RemoteUser** from the list.

{% hint style="info" %}
Experts can call other Experts too.
{% endhint %}