> For the complete documentation index, see [llms.txt](https://softability.gitbook.io/xreach/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://softability.gitbook.io/xreach/mobile/expert-mobile.md).

# Expert Features on XReach Mobile

## Expert-specific features

Since the **XReach Mobile** app works in a very similar way between **RemoteUser** and **Expert**, we will focus on the **Expert**-specific features only. \
\
To see the overall features of **XReach Mobile**, click [here](/xreach/mobile/remote-user-mobile-documentation.md)**.**

## **Ticket editing for Experts**

![Ticket editing and (...) menu](/files/7gH1whs9r92KTOeE5Qaw)

After successfully logging in, you will be in the **Ticket List View**, with **My Tickets** pre-selected.

You can select any ticket from the list by tapping on it.

Tapping on the **"Overflow menu" (...)** button from the top right corner will open the **More Options** view.

The **More Options** menu allows you to select such actions as 

* Edit Ticket
* Assign Expert
* Add Attachments
* Resolve / Reopen Ticket

## **Calling a Remote User**

![Calling a Remote User from a ticket](/files/apMYAI0Hvc9NrxeP480f)

**Experts** can use the **XReach Mobile** app to directly call **RemoteUsers** - this is done by navigating to a Ticket and tapping on the **Call** button from the top right corner and selecting a **RemoteUser** from the list.

{% hint style="info" %}
Experts can call other Experts too.
{% endhint %}