The system will translate the messages and ticket details to the Client language, but that can be overridden by setting the Preferred language in the Account settings.
Note: select the language skills before setting the preferred language
Automatic ticket details translation
To enable the automatic translation of ticket details, click on Enable automatic ticket info translation checkbox from the Account settings.
Once the setting is enabled, the ticket details wil be automatically translated when viewing a ticket originally written in a different language.
To show the original text, click on the Show original icon next to the label
Chat messages translation
To translate a chat message, just click on the Translate icon next to Delete.
Clicking on the icon again shows the original text
Video Call Translations
For information on video call subtitles, please see page Web Client / On Using the XReach WebClient / Video Call Translations.
