# Translations

## Client and preferred language settings

The system will translate the messages and ticket details to the *Client language,* but that can be overridden by setting the *Preferred language* in the *Account settings*.

<figure><img src="https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FgXUzOzNyOnv6TioTNdEg%2FUntitled%20picture.png?alt=media&#x26;token=4a07b99e-852e-4215-b5f5-3848d35fbff6" alt=""><figcaption><p>Note: select the language skills before setting the preferred language </p></figcaption></figure>

## Automatic ticket details translation

To enable the automatic translation of ticket details, click on *Enable automatic ticket info translation* checkbox from the *Account settings*.

<figure><img src="https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FHqLNuwBuxuZM71AM67gH%2Fauto_Translation_setting.png?alt=media&#x26;token=683e3481-21c5-4561-b4e9-62a942342e87" alt=""><figcaption></figcaption></figure>

Once the setting is enabled, the ticket details wil be automatically translated when viewing a ticket originally written in a different language.

<figure><img src="https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FrpOfnr5jVwA9Zb3gYxpt%2Fdescription_translated.png?alt=media&#x26;token=74dc2da1-9423-4a6f-bdf7-4ae7313e4415" alt=""><figcaption><p>To show the original text, click on the <em>Show original</em> icon next to the label</p></figcaption></figure>

## Chat messages translation

To translate a chat message, just click on the *Translate* icon next to *Delete.*

<figure><img src="https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FLPGvCJDSxNxd4Tngibh2%2Ftranslate_message.png?alt=media&#x26;token=d0fab2c3-9ee8-438e-a4ad-f622ebb79aa3" alt=""><figcaption><p>Clicking on the icon again shows the original text </p></figcaption></figure>

## Video Call Translations

For information on video call subtitles, please see page Web Client / On Using the XReach WebClient / Video Call Translations.