Translations

Client and preferred language settings

The system will translate the messages and ticket details to the Client language, but that can be overridden by setting the Preferred language in the Account settings.

Note: select the language skills before setting the preferred language

Automatic ticket details translation

To enable the automatic translation of ticket details, click on Enable automatic ticket info translation checkbox from the Account settings.

Once the setting is enabled, the ticket details wil be automatically translated when viewing a ticket originally written in a different language.

To show the original text, click on the Show original icon next to the label

Chat messages translation

To translate a chat message, just click on the Translate icon next to Delete.

Clicking on the icon again shows the original text

Video Call Translations

For information on video call subtitles, please see page Web Client / On Using the XReach WebClient / Video Call Translations.