Advanced Search
Advanced Search features
For the purpose of finding content on the XReach app, we have implemented Advanced Search capabilities.
Advanced Search for Tickets
By clicking on the Advanced Search -button, the Advanced Search Form opens. Below you will see an example of what the form may look like - but the actual contents of the form will vary across environments. The screenshot from this specific environment has Extended Fields such as Title, Description, Solution, Status, Group, Fault Type, Severity of Issue, Machine Status, Type of Support Requested and Escalations.
The objective here is to search for a specific configuration of content, either by inputting data into textfields (such as Title, Description and Solution), or by selecting content from the desired dropdown menus (Status, Group, Fault Type, Severity of Issue, Machine Status, Type of Support Requested and Escalations).
As an example, you could search for Resolved tickets (from Status), that have a Fault Type of Brakes, and the Machine Status is Non-Operating. After filling in the Form, press Search to get results.
For the sake of showing an example, the below is a screenshot with results for choosing Non-Operating from the Machine Status. As you can see, you have two extra buttons available, one for Back To Tickets, and the other for Search again.
Clicking on the Search again will take you back to the Advanced Search form where you can begin anew. Back To Tickets will take you back to the Assigned Tickets view.
Advanced Search for Users (Management only)
The Advanced Search for Users is hidden behind the Search textfield in the Management view. It is available for GroupAdmin role users only, not available for Experts or RemoteUsers.
Now, if you search for any User data such as FirstName, LastName, Phonenumber, Description, Organization, Position, Email address, Country, Group, Permissions, Account State the beginning of each textfield will be scanned for the string you input.
How this won't work. If you search for Ki Ng you will get zero results, because you are inputting a firstname and a lastname at the same time, and the search does not do that. If you input Ki you'll find any users with Ki at the start of the textfield. If you input Ng you'll find any users with Ng at the start of the textfield.
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