---
description: >-
  This documentation page is made for XReach RemoteUsers using the Mobile apps
  (Android, iOS, Windows)
---

# Remote User on XReach Mobile

## **Creating your profile**

The method of sending a User Request is the same for both the Remote and Expert Users

![Login](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FtlrF4Q5NaPkxWlnZtKAq%2FScreenshot%202022-06-20%20at%2009.29..png?alt=media\&token=641223b2-5584-4fcf-8ee6-ec07e8bfee60) ![Request an Account](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FYZnzbAiux5Rt59T2f3xc%2FScreenshot%202022-06-20%20at%2009.45..png?alt=media\&token=d9fc3726-9ca5-427a-b505-584c9665ebfa) ![Change Password](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2F9j2KqDB1f2O55TQRj9Qt%2FScreenshot%202022-06-20%20at%2012.19.png?alt=media\&token=18e6325f-7815-4c04-a63b-e735cf304a27)

* Go to the website and click on the **Request an account** button.
* Fill out the form and click on the **Send request** button.
* A **GroupAdmin** approves or rejects account requests and sends the invitation. This is done by a human being, they might be asleep!
* You will receive an invitation email with a link to set your password.
* Create a password and go to the mobile app login page.

{% hint style="danger" %}
**Your password must have at least one lowercase letter, one uppercase letter, one number and one special character (!@# etc) - and must be minimum 8 characters of length.**
{% endhint %}

## **First Login & Ticket Creation**

![Login and Ticket Creation](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FH81wmtW6IX3uuZt3Dilw%2Flogin_page.png?alt=media\&token=4e7445eb-398c-462c-8e33-e2c453a4eb77)

* When you login for the first time, you need to add the name of the server which is provided to you by **Softability**. In order to see the server field you need to double click on the **App version**.
* In order to start creating a new ticket, tap on the **Add** button
* Add the subject of the ticket, pick a group and write a short description of the issue. If your environment has extended fields, fill the mandatory fields.
* Tap on the **Save** button.

## **Edit ticket**

![Edit Ticket](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2Fu9pgwiU5ywSs3338PPkW%2Fedit_ticket1.png?alt=media\&token=95256e4e-8a1b-49b1-8a78-49c269f904fa)

* Select a ticket from the Ticket List View by tapping on it.
* Tap on the **Overflow Menu** (...) button on the top right corner.
* Select an action from the list - such as, **Edit ticket**, **Assign Expert**, **Add Attachment.**

![Edit Ticket , Assign Expert and Add attachment](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FDEDo3Al7KHx1bcF5n6GV%2FEdit_ticketII.png?alt=media\&token=db7ae07b-578f-471a-8821-5589072b5065)

* You can edit the subject and description of the issue. If you have the extended fields by the Environment configurator, edit those fields too. Tap on the **Save** button to save changes.
* To **Assign an Expert**, first select a person from the Expert List, then tap on the **Save button.**
* You can upload a photo/video from the Camera Roll on your device, or take a new picture/video.

## **Managing images**

![Managing Images](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FiQBUd0vbjydFdFpDCFcB%2FEdit_image.png?alt=media\&token=6eff25e0-4cdb-4eef-a8fe-76697bb88df0)

* Go to the **Attachments** tab and tap on an image to see the possible actions.
* Tap on **Edit** to start annotating, or the **Trash Bin** to delete the image.
* Image deletion requires an additional confirmation.

## Annotating tools

<img src="https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2Fxreach%2F-MOFn6hBDNDXOQQlyDoW%2F-MOGvh0pHODLHWtJPcso%2F5.png?generation=1607692375422352&#x26;alt=media" alt="" data-size="original">

* **Type** into the textfield, tap to place and use the squeeze gesture to set the preferred size of text on the screen.
* **Brush** works like a traditional drawing tool by applying the color and stroke.
* Select a **shape** from the pop-up panel. Tap and squeeze to place it in your preferred size on the screen.
* The **eraser** removes shapes, brush drawings or text as you drag it across an image.
* To **crop** a part of the image, tap and squeeze in preferred size on the screen
* Before using a **brush** or placing a **shape** on the screen, you can set the **Line Width** and **Color** of the line.

## **PDF viewing**

![PDF Viewing](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FQejC5ttLDrLdPrFWzmZT%2Fview_image.png?alt=media\&token=a72f1b02-5ed2-4617-8ffb-e05b0db8a747)

* Tap on the **PDF** thumbnail in the **Attachments** tab of a ticket.
* You will be asked whether you wish to **View** or **Delete** the PDF.
* Tap on **View**. The PDF file will be downloaded and opened on your mobile device.

## Attachment download

### Android

1. Tap on the attachment you would like to download
2. Tap on **Download.** The file will be downloaded and saved in the Download folder

### iOS

1. Tap on attachment you would like to download
2. Tap on **View.** The file will be opened on your mobile device
3. Tap on the top right corner **Send** icon
4. Select **Save to files** option
5. Select the folder you want to save the file to
6. Tap on **Save**&#x20;

## **Filtering tickets**

![Filtering Tickets by group](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FdxGXq1L6sHaWiyu3tMr9%2Ffilter.png?alt=media\&token=0398a756-d2a0-413c-9599-a372465e245a)

* Tap on the **Filter** icon from the top panel
* Extend the fields and select the value from the list to search
* To clear the ﬁlter, tap on the cross on the ﬁlter label

## **App settings**

![App Settings](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FUDjZ8zrs7ug9L5a5KtWy%2Fsetting_page.jpg?alt=media\&token=7ef732bc-ab04-44c2-a3c4-40c7d3d27b1c)

* To find the App Settings, you need to tap on the Menu button from the topbar.
* By tapping on the **Settings**, you go straight to the proper section.
* Here we go!

## **Forgot password**

![Forgot Password](https://4219527844-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMPaHg7zC9PGFTMjK1L%2Fuploads%2FA9KEsruUi1wUJenZarQi%2Fforgot_password.png?alt=media\&token=d912a746-445c-4c31-835a-0e33d4e55726)

If you are unable to recall your password (tut, tut), and are stuck on the Login screen, then tap on the **Forgot password?** below the **Login** button. A new view opens, where you can input your E-Mail Address, and if it is valid, you will receive a link for resetting your password.&#x20;

This link transports you to the **XReach WebClient** Change Password page, where you can input a new password.

{% hint style="danger" %}
**Your password must have at least one lowercase letter, one uppercase letter, one number and one special character (!@# etc) - and must be minimum 8 characters of length.**
{% endhint %}

After setting a new password, please try logging in again by using the **XReach Mobile** application.
